June 2005

Interactive Voice Response (IVR) is an automated telecommunications system allowing a client to interact with a computer to achieve defined results, without human intervention.

The IVR system has been designed to allow providers to confirm the validity of a health number/version code using a touch-tone telephone. The system will respond with a message appropriate to the information found in the ministry Registered Persons Database (RPDB) and the Claims History Database (CHBD).

The Interactive Voice Response Reference Manual is available for download below.

Interactive Voice Response Reference Manual
36 pages | 301 Kb | PDF

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